Kenyatta University is committed to providing excellent and quality products and services that will not only satisfy her customers but exceed customer expectations. This commitment is reflected in the University’s vision, mission, values and strategy of customer focus. The Kenyatta University Directorate of Quality Management Systems coordinates handling and resolution of citizen/customer concerns and complaints in the University as guided by the Commission on Administrative Justice (CAJ). The Directorate also receives and implements annual performance guidelines and targets from CAJ on “Resolution of Public Complaints”. The office works with all University Divisions, Schools, Departments, Sections, Directorates, Centre’s and Units in order to effectively manage customer complaints
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